Amit Bains

Amit Bains is a WFM professional with 16 years of experience in high-volume contact center environments, specializing in various domains including Fintech, E-Commerce, and Telecom. Amit has held management positions at multiple companies, including Senior Manager WFM at Cogent E Services and Manager WFM at Concentrix, demonstrating expertise in data analytics, business process re-engineering, and workforce management. Currently, Amit serves as the Director WFM at Teleperformance, where they continue to leverage their extensive knowledge of contracts and business intelligence in workforce management.