Amr Ebied

Amr Ebied is an Operations Manager at Teleperformance with extensive experience in contact center management. They have successfully launched and managed multiple accounts, including Etihad Airways and Egypt Air, overseeing teams of supervisors and hundreds of employees while focusing on performance management and client communication. With a Bachelor's degree in Tourism and Travel Services Management and certifications as a COPC Implementation Leader and Certified LSSGB, Amr applies their expertise in data analysis and Six Sigma tools to enhance operational efficiency. Previously, Amr worked as a Telemarketing and Telesales Specialist early in their career, laying a solid foundation for their current role.