Ana Gonzalez is an Operations Director with over 18 years of experience in customer service and sales, particularly within contact centers. They have led teams towards operational excellence, focusing on meeting key performance indicators while promoting teamwork and employee well-being. Ana has held positions as a QA Manager and Training - QA Manager at Teleperformance Colombia from 2005 to 2018, and they have been the Director of Operations since 2022. Ana holds a degree in Communication and Media Studies from Universidad de Antioquía, which they completed in 2022.
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