Andrew Cope

Andrew Cope is a seasoned global customer experience and strategy executive, presently serving as the Senior Vice President of the Energy & Utilities Practice at Teleperformance. With a background spanning over three decades in utility business management, Andrew has successfully led cross-functional teams through digital transformations, focusing on regulatory compliance and enhancing customer experiences. Previous roles include Vice President positions at various firms, where they developed innovative solutions and managed operational improvements. Andrew is recognized as a thought leader in utility business process outsourcing, dedicated to fostering brand loyalty through a balanced approach to customer journeys and regulatory requirements. Currently, Andrew is pursuing studies at the University of Toronto.