Arlene Twaddle is an experienced Call Centre Operations Manager at Teleperformance, leading the Contact Centre Operations for His Majesty's Passport Office since November 2020, where oversight includes a complex environment with a remote workforce of approximately 1000 employees. Previously, Arlene served as a Senior Partnership Manager, initially as a Vendor Manager supporting COVID-related campaigns that managed the customer service operations of over 3000 employees across six subcontracted businesses. Arlene has extensive experience in customer service management from a long tenure at Virgin Media, where responsibilities included overseeing UK-based in-house and partner operations with around 2000 call centre employees globally, addressing over 10 million customer interactions annually. Arlene holds a Bachelor's degree in Management with Business Studies from the University of Strathclyde.
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