Armando Paredes is an experienced professional in workforce management and customer service, with a career spanning from 2011 to the present. Paredes began as a Customer Service Representative at TELUS International and progressed to critical roles at Teleperformance, including WFM Coordinator and WFM Manager, where responsibilities included managing teams for scheduling and real-time operations across various industries such as financial technology and hospitality. Notably, Paredes held the position of Workforce Manager, supervising large teams and overseeing WFM support for multiple sectors. Currently, Paredes is pursuing a Bachelor of Business Administration at ESI School of Management, building on an educational foundation established with an Engineer's degree in Industrial Engineering from Universidad Albert Einstein.
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