Bruno Costa is an experienced Operations Manager with 12 years in the Contact Center industry, currently working as a Bilingual Operations Manager at TP since 2025. They have a background in developing strategic interactions for business growth and have utilized tools like Lean Six Sigma to enhance performance. Previously, Bruno held various roles at Teleperformance and Contact Center Riachuelo, contributing to customer service excellence and operational efficiency. They have a postgraduate degree in Private Law from Universidade Potiguar and actively practice English and Mandarin in their professional communications.
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