Carlos Castillo is a Senior Operations Director at Teleperformance, currently leading a team of over 3,000 employees and supporting a Fortune 500 client across various regions. With over 18 years of experience in BPO operations, they have a strong background in financial services, technical support, and customer service. Previously, Carlos worked in legal assistance and held various leadership roles at Sitel Group, where they significantly scaled operations and improved customer satisfaction. Carlos holds a postgraduate degree in Digital Innovation and is pursuing an MBA in International Business.
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