Ceren Çolak is a Quality Assurance Specialist currently serving at Teleperformance, where they evaluate calls, coach individuals, and conduct quality reviews to enhance customer experience. With over two years of experience in quality assurance within a multilingual operation, Ceren emphasizes strong planning, time management, and a commitment to teamwork. Previously, they held various roles including Training Specialist and Senior Technical Specialist, further developing their expertise in training and technical support. Ceren is dedicated to continuous self-improvement and optimizing workflows for enhanced productivity.
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