Charles Fortuin is a seasoned BPO professional with over 20 years of experience in the Contact Centre and Service industry. They currently serve as the Director of Operations at Teleperformance, following a series of operational roles within the company. Previously, Charles held a position as Global Service Desk Supervisor at NSC Global, where they enhanced service quality and productivity, and managed operations at Merchants, focusing on performance metrics in the sales unit. Charles has also worked as Group Manager at WNS Global Services SA and has pursued degrees in Informatics and ITIL, furthering their expertise in Information Technology.
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