Cher Santos is a quality and process improvement champion with over 10 years of experience in quality, customer experience, and process enhancement. Currently, they serve as the Manager of Quality & Process Improvement at Teleperformance since 2018. Previously, Cher was a Quality Supervisor at Sitel Group, where they led a team of quality analysts across multiple accounts. Cher holds a Bachelor of Science in Tourism Management from the Polytechnic University of the Philippines, completed in 2009.
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