Chesney Shepherd is an experienced professional in contact center management, currently serving as Assistant Contact Centre Manager at Teleperformance since December 2024, following a successful tenure as Contact Center Operations Manager at Merchants from April 2013 to November 2024. Chesney's expertise includes people management, coaching, performance development, customer relations, and reporting. Previous roles encompassed Team Leader and Training Academy Manager, with responsibilities involving performance monitoring, workforce management, and customer escalation management. Beginning a career as a Customer Service Agent at Merchants in 2010, Chesney demonstrated top performance, enabling advancement within the organization. Educational background includes a Matric from Wittebome High School completed in 2004.
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