Christopher Burns is an accomplished professional with extensive experience in contact center management and customer service. Currently serving as the Assistant Contact Centre Manager and Team Leader at Teleperformance since January 2023, Christopher previously managed a team of 20 advisers at Serco from September 2015 to January 2023, ensuring the delivery of outstanding service and achievement of key performance indicators. Prior roles include Lead Advisor and Advisor at Serco, focusing on team support and quality assessment of apprenticeship vacancies. Christopher's career began with office administration roles at Help-Link UK Ltd. and Bilfinger, along with early experience in customer service and janitorial positions while studying at Gateshead College.
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