Crystal Kong

Crystal Kong is a senior multilingual business leader with over 17 years of experience in the ITO/BPO sector, including 12 years in senior management roles. They currently serve as Senior Business Director at Teleperformance and Business Director at Majorel China, overseeing operations across China, Japan, and Korea. Known for their expertise in strategic planning, multi-site service delivery, and complex project management, they are skilled in building high-performance teams and achieving operational excellence. Crystal earned an MBA from the University of Manchester, which enhances their strategic thinking and global business acumen. Previously, they held roles at Concentrix, arvato China, HP, and Dell, contributing significantly to client relationship management and service delivery success.