Daniel Wong is a seasoned Workforce Management leader with over 19 years of experience in optimizing contact center operations. Previously, Daniel held positions at Concentrix, Cognizant, and IBM Global Process Services, where they demonstrated expertise in forecasting, scheduling, and real-time management. Currently, they serve as the Director of Workforce Management at Teleperformance, having also held a similar director role at Ubiquity. Daniel's educational background includes a Bachelor of Commerce from the All India Institute of Trade and Commerce.
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