Daniela Araújo

Daniela Araújo is a Senior WFM Analyst at TP, where they provide support to various operational roles and conduct demand forecasting and performance studies. With over three years of experience in operational planning, Daniela has developed strategic plans aimed at reducing costs and increasing revenue, while frequently utilizing Excel and Power BI for analysis. Previously, they held multiple roles at Teleperformance, including Junior and Pleno WFM Analyst, where they focused on capacity planning and performance improvement. Daniela holds a bachelor's degree in Public Administration and a postgraduate degree in Controladoria e Finanças.