David Castro is an experienced professional in operations and IT management with a diverse background in customer support and sales. Currently serving as Operations Supervisor at TP since October 2019, responsibilities include talent development and coaching focused on achieving key performance indicators. In addition, David has held the position of ITSM Manager at DROM Solutions KG since June 2019, offering expertise in user management and system administration. Previous roles include Voluntary Trainer at Teleperformance Portugal, Cloud Specialist and Bilingual Support Specialist at Teleperformance Colombia, Sales Specialist at Convergys Intelligent Contact, and CSR Agent at Allus Global BPO Center. David holds a degree in Economics from the Catholic University of Colombia and completed high school education as an Automotive Technician at Instituto Tecnico Central La Salle.
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