Derick Bocito is a Senior Workforce Management Manager at Teleperformance PH, where they have been since 2024, following their role as WFM Manager from 2018 to 2024, overseeing Scheduling Analysts in Workforce Management. Derick holds a Bachelor’s degree in Secondary Education with a major in Mathematics from Bicol University, earned between 2008 and 2012. Additionally, they are COPC LSS Yellow Belt certified and bring ten years of experience in workforce management, specializing in real-time operations.
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