Dhiya Djaffar is a skilled professional with experience as a Software Engineer at EPE HYDRO CANAL SPA/UNITE 01 OUED RHIOU, focusing on network management and hardware problem-solving from February 2022 to March 2023. Responsibilities included developing software solutions for network performance monitoring, troubleshooting hardware issues, and optimizing network performance. Prior roles included Technical Support Specialist at Yassir, providing technical support for mobile applications, and Customer Support Agent at Ooredoo Group, delivering exceptional customer service in telecommunications. Currently, Dhiya Djaffar serves as a Customer Service Agent at Teleperformance, assisting Facebook and Instagram advertisers. Dhiya Djaffar is pursuing a Master's degree in Informatics at Instituto Politécnico de Bragança, expected to be completed in 2024.
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