Diego Castillo is a Telecom Manager at Teleperformance, where they manage Avaya voice projects for Central America and the Caribbean, working with local, US suppliers, and global clients. Previously, they served as a Field Service Engineer at Datagrama Comunicaciones S.A from 2003 to 2014, implementing and supporting Avaya platforms. Diego holds a Bachelor's degree in Systems Engineering from Universidad Metropolitana Castro Carazo and a technician degree in Telecommunications Technology from Instituto Nacional de Aprendizaje. With extensive experience in implementing technology solutions across multiple sectors, they have led major IT projects exceeding US$ 4 million and have served as a technical instructor in various telecommunications platforms.
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