Douglas Silva is a skilled WFM Specialist at TP since August 2025, with a background in planning and customer service roles at Teleperformance between April 2020 and April 2021. Douglas has held positions such as Junior Planning Analyst, Control Desk, Customer Service Agent, and Planning Assistant, contributing to real-time traffic monitoring, report generation, and administrative support. Douglas holds a Bachelor's degree in Process Management from Universidade Cruzeiro do Sul, completed from 2021 to 2023.
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