Edwin Mayorga is a seasoned professional with over fifteen years of experience in Contact Center operations, specializing in Quality and Training. Currently, they serve as the Director of Quality and Customer Experience at Teleperformance Colombia, focusing on continuous improvement through Lean Six Sigma methodologies. Edwin is also knowledgeable in blended learning models, gamification, and various analytic tools to enhance process performance. They hold an Engineer's degree in Industrial Engineering from Universidad de América and additional certifications in Customer Experience Management and Lean Six Sigma Green Belt.
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