Eman Qasem

Eman Qasem is a certified COPC professional with over a decade of experience in customer service and operations management. They began their career as a Customer Service Representative at Teleperformance Egypt, honing their skills in customer relationship management. Eman progressed to an Operations Supervisor at Teleperformance, where they are responsible for coaching and mentoring teams to achieve performance excellence. With a strong focus on operational efficiency and customer satisfaction, Eman actively analyses and optimizes processes to enhance service quality, all while fostering a culture of continuous improvement. Eman holds a Licentiate degree in English Arts from Ain Shams University.