Ericka Unna

Ericka Unna is a seasoned professional with extensive experience in project management and operations within the customer service sector. Currently serving as Senior Manager of Enterprise Support at Hughes since April 2021, Ericka has also held various roles at Teleperformance Mexico since October 2011, including Project Manager, Manager of Client Operations, and Quality Coordinator. Key achievements include managing multiple client onboarding and relocation projects, overseeing IT cost optimization efforts, and enhancing client relationships through effective account management. Ericka's earlier positions include Supervising Operations and Bilingual Customer Service Representative at Teleperformance. Ericka holds a Licenciatura in Marketing from Universidad del Valle de México.