Fernando Feitosa

Fernando Feitosa has over 12 years of experience in customer experience and customer success, having worked with major brands such as Picpay, Nike, and Motorola across both B2B and B2C sectors. They currently serve as a Customer Success Coordinator at Grupo SBF, focusing on optimizing the customer journey and ensuring high-quality service. Previously, Fernando held various managerial roles in operations and customer service, including significant responsibilities in strategic planning, process improvement, and team development. They hold a Bachelor's degree in Business Administration and are pursuing a specialization in Business Intelligence.