Gaurav Singhal is a Senior Manager in Workforce Management at Teleperformance, where they have been since 2021. Previously, Gaurav held the position of Lead WFM at Concentrix from 2013 to 2016. With over eight years of experience in WFM, Gaurav has also served as an Assistant Manager and WFM Scheduler, contributing significantly to workforce capacity planning. Gaurav is currently pursuing an M.Com in Business Administration and Management at the University of Rajasthan, having completed a prior degree there in 2014.
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