Giovanni Satta, CCXP, is an established expert in customer experience and market research with over 10 years of experience. Currently serving as the Head of the Customer and Employee Experience Team at TP Infinity, Giovanni leads initiatives that significantly enhance customer satisfaction and operational efficiency. Giovanni previously held roles as a Senior Data Scientist at GN Research and as a Quantitative Researcher at Ales Market Research s.r.l., focusing on analytics and market research methodologies. Giovanni is pursuing a PhD in Physics at Università degli Studi Roma Tre, after completing a Dottorato di Ricerca in Fisica Matematica at Université de Savoie.
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