Giulia Cortez

Giulia Cortez possesses extensive experience in quality analysis and operational excellence within the customer service sector. At Concentrix, as a Junior Bilingual Quality Analyst, responsibilities included developing knowledge bases, quality reports, and KPI analysis focused on continuous improvement techniques. During tenure at Flex Contact Center, Giulia played a key role as a Quality Monitor, ensuring methodological accuracy and facilitating feedback for team development. At Teleperformance, Giulia advanced to Senior Bilingual Quality Analyst, overseeing a large team and implementing strategic improvements in quality processes. Additional roles included Quality and Training Coordinator, where Giulia managed a training team dedicated to enhancing employee skills. Giulia also held administrative responsibilities as Vice-Secretary at Alumni Ireland and conducted market research as a Telepesquisadora at Ipsos Brasil. Giulia holds a Bachelor's degree in International Relations and National Security Studies from Universidade Anhembi Morumbi.