Guillermo Rivas

Guillermo Rivas is an established Director of Operations with 19 years of experience in the BPO industry and advanced knowledge in operational procedures, including motivational and incentive plans for staff. Currently, they hold the position of Director of Operations at TP, a role they began in 2025. Guillermo previously worked at Teleperformance, where they took on various roles, including Team Supervisor and Manager of Client Operations. They earned a Master of Business Administration in Business Psychology from ESI School of Management from 2020 to 2021, along with a Bachelor of Business Administration from the same institution.