Harshada Devlekar is the Senior Director of Quality at Teleperformance, bringing over a decade of leadership experience within the organization. They have developed expertise in Transformational and Transactional Quality, risk assessment, and operational risk management, supported by Lean Six Sigma Green Belt and Black Belt certifications. Previously, Harshada held positions as Quality Assurance Manager and Director of Quality at Teleperformance, as well as roles at Reliable Business Solutions & Services Pvt. Ltd. and Effort BPO. Currently, they are pursuing a Bachelor's Degree in Business/Commerce at the University of Mumbai.
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