Hossam Zayed is a skilled Quality, Training, and Customer Experience (CX) Leader with over 15 years of experience in the BPO, telecommunications, and customer service sectors. Currently serving as the Director of Quality and Training at Teleperformance, they manage multifunctional teams supporting over 3,000 employees, driving operational excellence and customer satisfaction. Previously, Hossam held senior management positions at Majorel and Concentrix, where they implemented successful CX initiatives and enhanced quality frameworks. Hossam holds an MBA and is certified in Lean Six Sigma and COPC, reflecting a commitment to innovation and business growth through strategic leadership.
Location
Riyadh, Saudi Arabia
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