Irma Botones is a Senior Quality Assurance Manager at Teleperformance, where they lead a team in the BPO industry. With over four years of experience in quality assurance, Irma is skilled in process excellence, data analytics, and customer satisfaction. They hold a certification in Generative AI from LinkedIn, which complements their commitment to leveraging technology for process improvement. Irma is dedicated to fostering a culture of excellence and innovation within their team.
Location
Philippines
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