Jaideep Raj is an experienced AI and Business Transformation leader with 17 years of global expertise in driving strategic change across the UAE and international markets. They have a strong focus on architecting digital transformation programs and AI-powered customer experience strategies that align with initiatives like UAE Vision 2031. Previously, Jaideep held roles in process and service management at Whirlpool Corporation and quality and process excellence at MetLife, among others. Currently, they contribute to digital services and transformation at Teleperformance. Jaideep is also the creator of a copyrighted AI Maturity Assessment Framework and is dedicated to building transformation ecosystems rooted in trust and shared purpose.
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