Jenn Serrano is a Senior Director of Solutions and Sales Enablement with over seventeen years of experience in the BPO industry. Previously, Jenn held roles such as Senior Customer Service Manager at One Global Contact Center and Senior Operations Manager at Sykes Enterprises, where Jenn received the President’s Award and Leadership Impact Award. At Teleperformance Philippines, Jenn managed daily operations as a Contact Center Manager and later directed site-wide operations for multiple programs. Currently, Jenn oversees global RFx responses and collaborates with business development teams to enhance client solutions at TP.
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