Jesse Yin is an accomplished professional in Workforce Management with extensive experience at Teleperformance China, including roles as Senior Manager from January 2020 to July 2025 and Manager from June 2018 to January 2020. In these positions, Jesse successfully led teams to meet Workforce Management goals, focusing on forecasting, capacity planning, and data analysis. Currently serving as Director of Workforce Management at TP, Jesse designs tailored approaches to enhance service delivery and profitability through strategic staffing and capacity planning. Earlier experience includes roles in application support and customer service at ACTIVE Network and Newegg. Jesse holds a Bachelor's Degree in English Language and Literature from Xi'an International Studies University.
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