John Ferraz is a Digital Services and Transformation Manager at TP, a position they have held since 2025. Previously, they worked as a Project Manager in Customer Care at Lazada from 2020 to 2025, and held various roles including Process Improvement Manager and QA Manager at a leading BPO company from 2001 to 2013. Between 2014 and 2018, John was an Associate Quality Assurance Manager and Business Excellence Associate Manager at Accenture. John is also a Lean Six Sigma Professional.
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