John Michael Cortes has extensive experience in operational management and team leadership, having served as a Team Lead Manager at Convergys from November 2012 to October 2017. Prior to this, John worked as an Auxiliar administrativo at the Dirección de Impuestos y Aduanas Nacionales DIAN from December 2011 to July 2012. From March 2019 to September 2020, John held multiple roles at Teleperformance, including Senior Supervisor, Manager of Operations, and Training Manager. John holds a degree as a Tecnologo in International Business/Trade/Commerce from Corporacion Educativa San Agustin, where studies were completed between 2010 and 2012.
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