Jonas Vitale

Jonas Vitale is a corporate education and quality management specialist with extensive experience in customer experience and retention strategies within contact centers. Having studied at public schools and completed a technical degree at ETE Adolpho Berezin, Jonas later joined the first cohort of the Contact Center Management program through Uninove and Contax. Currently serving as a Quality and Training Manager at Teleperformance Brasil, Jonas leads impactful initiatives and co-authored the "Imersão Total" onboarding methodology, significantly reducing turnover. With a focus on creating an inclusive and practical higher education program, Jonas is dedicated to transforming lives through continuous knowledge and professional development.