JP Andres has over a decade of leadership experience in operations and quality assurance within the customer service industry. Beginning as a Quality Lead at StarTek and progressing to roles such as Team Leader at Verizon Enterprise Solutions and Assistant Manager Operations at GENPACT, JP Andres has demonstrated expertise in managing production requirements, optimizing performance metrics, and developing staff through coaching and strategic planning. Continuing this trajectory, JP Andres held positions including Operations Business Process Management and Operations Manager at Majorel before assuming the role of Senior Operations Manager and Center Manager at TP. JP Andres holds a Bachelor of Commerce degree in Computer/Information Technology Administration and Management from the University of Perpetual Help System DALTA.
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