Julia Fermino is an Ops Manager at Teleperformance, where they focus on service delivery management. Previously, they held the role of Ops Manager at Concentrix, demonstrating extensive experience in continuous improvement and project management. Julia holds a Bachelor of Technology in Computer and Information Sciences from Universidade Paulista and a Technical degree from ETEC - Escola Técnica Estadual de São Paulo. They have a strong ability to analyze and enhance customer experience using the Six Sigma methodology and are known for their communicative nature and curiosity.
Location
São Paulo, Brazil
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