Justin Stevens

Justin Stevens has extensive experience in service management and compliance within the banking and telecommunications sectors. At Lloyds TSB, Justin served as a Senior Service Manager and Business Service Line Owner for Telephone Banking from November 2001 to January 2007. Following this, Justin held the position of Head of Service Delivery at Teleperformance from June 2012 to February 2015, where responsibilities included enhancing ITIL processes across UK call centres and improving IT service delivery. Justin briefly worked at Lloyds Banking Group as Senior Manager in Business Management, focusing on Availability Management and Service Performance, before returning to Teleperformance in February 2015 as Head of Privacy, Risk and Compliance. In this role, Justin is responsible for the Governance function across the UK and South Africa, ensuring compliance with various standards and regulations, including PCI_DSS, ISO, and GDPR.