Karan Sharma is an experienced manager with a strong background in people management and operations within customer support. Currently employed at Teleperformance from October 2024, Karan oversees team performance and collaborates with senior management to enhance customer satisfaction metrics. Previously, Karan served as a Team Lead at Teleperformance, leading a team of 20–25 associates and ensuring adherence to key performance indicators. Prior experience includes a similar role at Majorel, where Karan supervised a 20-member team and focused on operational quality and client reporting. Karan holds a Bachelor of Technology in Civil Engineering from Punjab Technical University, completed in 2019.
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