Karim Farag is a Training and Quality Manager at Teleperformance, where they oversee quality assurance and training functions for various outsourcing projects, focusing on customer satisfaction and process improvement. With over 12 years of experience in the contact center industry, they earned a bachelor's degree in engineering from Ain Shams University. Karim has successfully implemented quality standards, conducted audits, and developed training programs, showcasing their skills in quality auditing, teamwork, and leadership. Additionally, they hold multiple Six Sigma certifications, reflecting their expertise in data-driven methodologies for enhancing business processes.
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