Kethellen Honorato is a data-driven operations manager with a focus on customer service and team development. They have experience managing technical support teams at Atento Brasil, where they utilized PowerBI and Tableau to monitor KPIs and improve customer experience through data analysis and PDCA methodology. Currently, they oversee a team of over 400 professionals in their role as Gerente de Operações Bilíngue at TP, emphasizing operational performance and continuous improvement strategies. Kethellen is also pursuing further education at PUC-RS.
Location
São Paulo, Brazil
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