Kimberly P.

Kimberly P. is a highly experienced CX leader and AI strategist with over two decades of executive-level experience in operations, client services, and customer success across various industries, including retail, finance, healthcare, and hospitality. Presently, Kimberly serves as the Global Vice President of Client Services, focusing on enhancing the client experience and driving strategic partnerships internationally. Previously, Kimberly held leadership roles at Amplify, Sitel, and TTEC, where they successfully managed large teams and budgets, implemented process improvements, and achieved significant cost savings. Kimberly holds multiple certifications, including Lean Six Sigma Black Belt and PMP, underscoring their expertise in project management and operational excellence.