Kumar Swamy is currently the Head of Service Delivery at Teleperformance, where they oversee and optimize operational aspects of an eCommerce business. Previously, they held various roles at Concentrix, including Operations Manager and Senior Operations Manager, focusing on the banking and insurance sectors. Kumar's experience spans a range of customer service operations, performance management, and business ownership. Prior to Concentrix, they worked at IBM in several capacities, contributing to business information reporting for a credit rating company. Kumar holds CFA certifications in CF1 and FA2 and has developed skills in people and business management throughout their career.
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