Lanailze Melo is a Senior Operations Coordinator with over 10 years of experience in customer service, specializing in telecommunications. Graduated in Hospital Management, Lanailze has a proven track record in planning strategies and managing guidelines to deliver tailored and high-quality service, focusing on customer experience and retention. Currently, they work at TP overseeing E-commerce service channels while also analyzing processes and developing teams. Previously, Lanailze held leadership roles at Teleperformance and Clínica Pedro Cavalcanti, where they successfully enhanced operational flows and team performance. Additionally, Lanailze is pursuing studies in English at CCAA.
This person is not in any teams
This person is not in any offices