Langston Pugh

Langston Pugh is a seasoned professional with extensive experience in operations analysis, customer service, and team leadership across various industries. Currently serving as a Senior Operations Analyst at Teleperformance, Langston enhances organizational efficiency through strategic process optimization and data analysis. Previous roles include Customer Service Associate at Quikly, where an impressive 95% first contact resolution rate was achieved, and Retention Lead at GRT Financial, Inc., focusing on client retention through personalized coaching. Additionally, Langston held positions as a Senior Underwriter at United Wholesale Mortgage, Training Manager at Concentrix, and Development Communications Intern at Equality Michigan. Langston's educational background includes a Bachelor of Arts from Albion College and studies at Oakland Community College.