Laslly Rivera is a seasoned Operations Manager with 5 years of experience in the BPO industry, including 2 years dedicated to optimizing operations and driving business growth. Currently, Laslly serves as an Operations Leader at Teleperformance, where they manage customer retention teams and enhance client relationships through effective communication and coaching. Previously, Laslly has held various roles, including Senior Operations Leader and Data Entry Specialist, demonstrating expertise in streamlining processes and improving operational metrics. Laslly holds a Bachelor of Business Administration and additional qualifications in Strategic Planning and Administrative Assistance.
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