Laura Downing is a global leader in customer experience management with over 25 years of experience. Currently, Laura serves as the Vice President of Consulting and Solutioning at Teleperformance, having previously held roles in consulting and account management at several prominent companies, including AIG, UBS, and Cognizant. Laura possesses a Bachelor's degree in International/Global Studies from DePaul University and holds multiple certifications, including PMP and Lean Six Sigma Master Black Belt.
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